One partner. The whole stack.
We measure before we recommend, build the software, host it in our own Johannesburg data centre, connect your sites and phones, and run it all under one SLA. Five service lines, one team, one number to call — the same engineers who ship our 11 in-house platforms.
We don't engineer to upsell. We size correctly at the start, monitor transparently, and engage on right-sizing — even when right-sizing means a smaller invoice.
Advise. Build. Host. Connect. Run.
Every Swiss Systems service sits in one of five lines. Together they cover a business's technology end to end; individually each stands on its own. You start where it hurts — and we measure before we recommend.
Measure first, then decide
Audits that score what you have, advice with numbers, Microsoft 365 licensed and compliant, vendors consolidated.
Software that fits the operation
Custom .NET systems built to be maintained, or one of our 11 production platforms if it already exists.
Our data centre, your workloads
Tier-3 Johannesburg facility we own and operate. Servers, VMS, backups, 3CX and every platform live here.
Sites, people and phones, joined up
Fibre with failover, networks designed before they're installed, and hosted 3CX from a Gold Partner.
Managed, monitored, accountable
Helpdesk, patching and RMM for your IT estate; a 24/7 control room for your cameras. One SLA, one report.
Measure first, then decide
Great measurements make even better management. Before you buy, renew, migrate or sign, know what you have and what it's exposed to — then decide with numbers. Independent, written, yours to keep.
System Audits
IT, security, network, Microsoft 365, compliance, CCTV and software audits — scored against a standard, prioritised and costed.
- Inventory of everything you run and pay for
- Findings scored for risk and effort
- 90-day fix list and 12-month roadmap
- Evidence pack for auditors and insurers
Advisory & Consultancy
Roadmaps with budgets, vendor and system consolidation, fractional CIO, contract review, compliance programmes for regulated firms.
- 12–36 month roadmap with quarterly budgets
- Consolidation: fewer vendors, one SLA
- Fractional CIO / IT manager retainer
- POPIA, FICA, FSCA, LPC control mapping
Microsoft 365 Licensing & Compliance
Off-the-shelf 365 is the right start for most SMEs. We license it right, configure it properly, make it compliant, back it up and consolidate what it replaces.
- Per-user licensing, rand billing, quarterly true-up
- MFA, conditional access, Defender, Intune baseline
- Retention, DLP and audit logs for your regulator
- Mailbox and SharePoint backup in our SA data centre
Software that fits the operation
When off-the-shelf doesn't fit, we build it — and we keep building the platforms we sell. Code you can read, hosting you can rely on, one team accountable for both.
Custom Software Development
Bespoke .NET / SQL / mobile. Line-of-business systems, portals, automation, integrations, dashboards. Built to be maintainable, not just delivered.
- .NET 10 / SQL Server / Razor or React / Android
- API-first — integrates with Sage, M365, your existing stack
- Code & IP yours from day one
- 12–16 week delivery for a v1, fixed-price phases
- Hosted and supported in our Joburg DC
Or start from a Swiss platform
If your need overlaps with what we've already built, a platform subscription is live in days and a fraction of the cost of custom.
- Swiss Core · AI offsite monitoring
- Swiss Guard · security operations
- Swiss Nexus · CRM, service desk, accounting
- Plus VMS, Attendance, Jobs, Workshop, Fleet, Orbit, Pulse
Our data centre, your workloads
Tier-3 facility in Johannesburg that we own and operate: 100 kVA redundant power with generator, N+1 cooling, 10 Gbps redundant fibre, 99.9% uptime SLA, POPIA-aligned by geography.
Private Cloud
Hosted Microsoft and line-of-business workloads on enterprise hardware. Sized honestly, backed up every 30 minutes, restore-tested.
- HP DL Gen11 · Xeon Gold · SAN-backed
- 30-min snapshot RPO · tested restore
- Microsoft licensing included
- Dedicated VLAN and firewall per customer
VMS & CCTV Hosting
Dahua DSS, HikCentral, Provision and any ONVIF VMS hosted on our servers with dedicated bandwidth — the foundation Swiss Core runs on.
- 1:1 dedicated bandwidth per customer
- Retention policies per site and camera
- Weekend migrations with no lost recordings
- Add Swiss Core AI on top when ready
Sites, people and phones, joined up
Connectivity engineered, not resold. The link, the network behind it and the phones on top of it — designed together so failover actually fails over.
Business Internet
Fibre from whichever carrier covers your address best, LTE failover that cuts over on its own, static IPs and a managed firewall.
- Fibre primary + LTE failover
- Static IPv4 & managed firewall
- Bandwidth monitoring + monthly report
- Engineer on the support line, not a call centre
Networking
Cabling, switching, Wi-Fi, firewalls, VPN and SD-WAN — designed and documented before a cable is pulled, monitored by Swiss Orbit after.
- Site survey, topology and IP plan
- Managed switching, VLANs, enterprise Wi-Fi
- Firewall, VPN and SD-WAN failover
- UPS-backed cabinets for load-shedding
VoIP & 3CX
Hosted 3CX in our data centre. Your office number becomes a person, not a place — desk, mobile app, Teams, browser.
- Hosted 3CX server, per-concurrent-call licensing
- iOS / Android / Windows apps, Teams direct routing
- Queues, recording, reporting, CRM integration
- Keeps ringing through load-shedding
Managed, monitored, accountable
The part most providers get wrong. We run what we build and host under one SLA, with tooling we wrote ourselves — Swiss Orbit for the IT estate, Swiss Core for the cameras.
Managed IT Support
Helpdesk, Microsoft 365, endpoint security, patching and monitoring — remote first, on site when it matters, reported monthly.
- Swiss Orbit agent on every server and PC
- Patching, AV/EDR, backups verified
- Remote + onsite helpdesk with priorities
- Quarterly reviews and a roadmap
Off-Site Monitoring
Our operators, on Swiss Core, watching your cameras around the clock — SOP-driven response, virtual patrols, audit-ready evidence and monthly reports.
- Any camera, any vendor, hosted by us
- AI triage so operators handle exceptions
- Armed-response and client escalation per SOP
- Evidence packs and client BI reports
Four ways to work with us. Each one written down.
Every engagement is one of these, and you always know which. No hourly surprises, no "it depends".
Fixed price, independent
Audits, roadmaps, consolidation reviews, contract reviews — or a fractional CIO retainer.
- Scoped in a 20-minute call
- Written report, scored and costed
- Executable by anyone — no lock-in
- Quarterly review on retainer
Fixed price, written scope
Design and delivery work: a network, a migration, a custom build, a 3CX cutover.
- Written assessment before the quote
- Milestones with defined outputs
- Pilot before cutover — no big-bang Fridays
- Documentation handed over
Monthly, SLA-backed
Everything we run for you: cloud, VMS hosting, internet, 3CX, managed IT, monitoring.
- Per user / device / camera / site pricing
- Priority-based response and restore targets
- Monthly report with the real numbers
- Service credits if we miss
Software as a service, hosted by us
Any of the 11 Swiss platforms — Core, Guard, Nexus, Jobs, Orbit and the rest.
- Onboarding and training included
- Updates ship continuously
- Your data in our SA data centre
- The developers on the support line
We learn your operation. On site.
An engineer walks the office, sits with the team, watches the workflow. We come back with a written assessment, not a quote.
We propose. Honestly.
Architecture documented, sizing shown, pricing transparent. If we're not the right fit, we'll tell you.
We build, migrate, and pilot.
Cutover after the pilot validates the design. Documentation and training before go-live.
We host, monitor, and evolve.
Tier-3 hosting under SLA. 24/7 monitoring. Quarterly reviews on what to evolve next.
What "SLA-backed" means, in numbers.
The same priority definitions and targets apply across every managed service, so one contract reads the same whether it's the phones, the servers or the cameras.
| Priority | Definition | Response | Restore target | Cover |
|---|---|---|---|---|
| P1 · Critical | Site down, phones down, hosted service unavailable, cameras offline at a monitored site | 15 minutes | 4 hours | 24 / 7 / 365 |
| P2 · High | Major function degraded for many users; failover active; single server or link down with redundancy holding | 30 minutes | 8 business hours | 24 / 7 for hosted |
| P3 · Medium | Single user or single device affected; workaround exists | 2 business hours | 2 business days | Business hours |
| P4 · Low | Requests, moves/adds/changes, advice, scheduled work | 1 business day | Scheduled | Business hours |
99.9% uptime
Private cloud, VMS hosting and hosted 3CX — measured monthly, reported to you.
Named engineers
A primary and a backup engineer who know your environment. No ticket lottery.
Monthly report
Tickets, response times, uptime, patch compliance, bandwidth — the real numbers.
Service credits
If we miss a target, credits apply automatically. It's in the contract, not the brochure.
Start from the problem, not the product.
Eleven in-house platforms ready today.
If you don't want to start with custom development, our 11 production-ready platforms cover the most common South African operational needs — AI surveillance, guard command, visitor management, CRM & accounting, attendance, job cards, fleet, RMM, IoT and more.
Explore all 11Straight answers.
How do you charge — project or monthly?
Both, and we say which up front. Design and installation work (a network, a migration, a custom build) is a fixed-price project with a written scope. Everything we run for you afterwards — cloud, 3CX, managed IT, monitoring, platforms — is a monthly managed service priced per user, per device, per camera or per site, with the SLA in the contract.
What does your SLA actually commit to?
Response and restore targets by priority, uptime for hosted services (99.9% for cloud and VMS hosting), named engineers, and a monthly report that shows the numbers. If we miss, service credits apply. The targets are in the table on this page and in every contract — no small print.
Can we take one service, or do we have to take everything?
Take one. Most customers start with a single pain — phones, a dying server, an unreliable network — and add services over years because one accountable team is easier than five vendors. Nothing is bundled against your will.
Where is our data and who can reach it?
In our Tier-3 data centre in Johannesburg, on hardware we own, behind per-customer VLANs. POPIA-aligned by geography and by process. Only named Swiss Systems engineers under NDA have administrative access, and every access is logged.
What happens during load-shedding?
Our data centre runs on 100 kVA redundant inverters with generator backup, so hosted services, 3CX and monitoring stay up. For your sites we design LTE failover and UPS-backed network cabinets so the link, the phones and the cameras survive the outage.
Do you support what you didn't install?
Yes. We take over existing networks, servers, PBXs and camera systems every month. The first step is a free health check so you know what you have and what should change — you decide the pace.
Start with a free health check.
Thirty minutes with an engineer — remote or on site. We map what you have, tell you what's fragile, and give you an honest read on what to fix first. No sales pitch, no obligation.
Engineer-led
The person on the call designs and runs these services. No sales script.
Written, not verbal
You get a short written assessment with priorities and indicative costs.
Yours to keep
Use it with us or with someone else. We'd rather earn the work than trap it.