1. Who we are
Swiss Systems South Africa ("Swiss Systems", "we", "us", "our") is a South African technology company headquartered in Johannesburg, Gauteng. We process personal information in line with the Protection of Personal Information Act (POPIA) and applicable South African law.
For privacy enquiries, contact us at privacy@swisssystems.co.za or 010 006 0666.
2. What information we collect
Information you provide
- Contact form, demo request and health-check submissions: name, email, phone, company name, role, message contents.
- Account or service relationship: business contact details, billing details, technical contacts.
- Support enquiries: names, contact details, and the operational details of the issue you contact us about.
Information collected automatically
- Website usage information — pages visited, time on site, referring source, device type, IP address (anonymised where possible).
- Google Analytics and Google Ads cookies for traffic measurement and conversion tracking. You can opt out via your browser settings.
3. Why we use it
- To respond to your enquiry, demo request, or quote request.
- To provide the services we have contracted with you.
- To meet our legal, regulatory and contractual obligations.
- To improve the website, our service quality, and our security posture.
- To send service-related notices (we do not send unsolicited marketing).
4. Who we share it with
We do not sell your personal information. We share it only:
- With service providers who process information on our behalf (email delivery, hosting, analytics) — bound by contractual data-protection terms.
- With government bodies or regulators where legally required.
- With successors in the event of a corporate restructuring, sale or merger — under the same protections.
5. How we secure it
We host customer-facing systems on Tier-3 South African data centre infrastructure with encrypted-at-rest storage, role-based access control, audit logging, and regular vulnerability assessments. Internally, we apply principle-of-least-privilege access, MFA on all administrative accounts, endpoint protection, and patching schedules.
6. How long we keep it
We retain personal information only as long as needed to provide our services and meet our legal obligations. Contact form and enquiry data is retained for 24 months from last activity unless an active service relationship exists.
7. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your information where retention is no longer required.
- Object to processing of your information for direct marketing purposes.
- Lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your information correctly.
To exercise any of these rights, email privacy@swisssystems.co.za. We respond within 30 calendar days.
8. Cookies
We use a small number of cookies for site functionality, analytics, and conversion tracking. You can decline non-essential cookies through your browser settings without impact to the core site experience.
9. Cross-border transfers
Some of our service providers (notably Microsoft, Google, Font CDNs) operate globally. Where personal information is transferred outside South Africa, the recipient is bound by terms providing equivalent protection.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects when changes were made. Material changes will be notified via the website.
11. Contact
For any privacy-related question or request:
Email: privacy@swisssystems.co.za
Phone: 010 006 0666
Post: Swiss Systems South Africa, Johannesburg, Gauteng, South Africa