Total IT Support. Built Around Your People.
We don’t just fix IT problems — we manage everything, from licensing and backups to printers, servers, and user training. Swiss Systems delivers SLA-driven, education-first support for every type of environment.
- Microsoft & non-Microsoft ecosystem support
- Licensing, endpoint & asset lifecycle management
- Printer, Server, NAS, VoIP & Wi-Fi maintenance
- Proactive backups, patching, monitoring & alerts
- Staff education & onboarding best practices
- Transparent monthly reporting & inventory control
SLA Options & Support Pricing
Designed around South African market expectations — with flexible SLAs, response times, and pricing to suit any scale.
Ad Hoc Support
R650/hour
Same-day support — no contract needed.
- Remote or Onsite Assistance
- Billed hourly after first hour
- Includes diagnostics & resolution
Desktop SLA
R349/user/month
Entry SLA covering device + user support.
- Unlimited Remote Support
- 1 Onsite/month included
- Ticket System + Patching
- Printer/Email/Network Support
Branch SLA
R3280/site/month
Cover full team per location.
- Unlimited Remote Support
- Up to 3 Onsite Calls
- LAN, Printer, WiFi, VoIP coverage
- Monthly Device Health Report
Server SLA
R1050/server/month
Protect infrastructure and uptime.
- Daily Backup Monitoring
- Security Patch Management
- Uptime Checks & Alerts
- Storage Monitoring
SwissCare FullStack
Custom Quote
Managed IT for multi-branch teams.
- Unlimited Remote + Onsite
- Dedicated PM & Quarterly Reviews
- Multi-site VPN / WAN Support
- All Tech Stack Fully Managed