When IT works, nobody talks about it.
Endpoint-first managed IT. SLA-backed remote and onsite support. Patching, monitoring, licensing, backups, user education — handled end to end so your team can do the work that pays.
For businesses tired of paying for support that only shows up when something's already broken.
Six things that should be on autopilot — and usually aren't.
Most "managed IT" contracts cover monitoring and reactive tickets. Here's what proper management looks like.
Endpoint Management
Every device tracked centrally. Hardware inventory, OS version, last patch date, AV status, encryption posture — visible at a glance.
Security & Patching
OS & application patches applied on schedule. EDR/AV active & centrally monitored. Vulnerabilities flagged and remediated.
Backup Verification
Microsoft 365 backup, endpoint backup, server snapshots — monitored daily, restored quarterly. Backup that actually works.
Identity & Licensing
Microsoft 365 user lifecycle, MFA enforcement, conditional access, licence right-sizing — managed continuously, not at year-end.
Swiss Orbit RMM
Our own agent on every server and PC: health, inventory, patch status, remote support and self-healing scripts — reported to you monthly.
24/7 Monitoring
Servers, endpoints, network devices monitored around the clock. Alerts triaged by humans. We know about it before users do.
User Education
Phishing simulations, security awareness training, onboarding/offboarding workflows. Your weakest link gets stronger.
Pick the cover that matches the operation.
Three tiers, no surprises. All three include endpoint management, monitoring, patching, backup verification, and SLA-backed support.
Essentials
SMBs · 5–25 users- Endpoint management & patching
- Antivirus / EDR centrally managed
- Microsoft 365 user admin
- Backup verification (M365 + endpoint)
- Business-hours support, SLA-backed
- Monthly health report
Business
Growing teams · 25–100 users- Everything in Essentials
- 24/7 monitoring & alerting
- After-hours emergency support
- Server & private-cloud management
- Quarterly restore testing
- Phishing simulations & user training
- Quarterly strategic review
Enterprise
Multi-site · 100+ users- Everything in Business
- Dedicated account engineer
- On-site presence (scheduled)
- Network & infrastructure management
- Compliance reporting (POPIA, ISO)
- Roadmap & budget planning
- Custom integrations & automation
Onboarded in two weeks, without downtime.
Health check
Free. Two hours on site, written report: what's working, what's at risk, what it should cost.
Onboarding plan
Agents deployed, documentation captured, credentials rotated, backups verified — written down, dated.
Quiet cutover
Your team keeps working. Helpdesk number and portal switch over on the agreed day.
First monthly report
Thirty days in you see the numbers: tickets, response times, patch compliance, backup status.
Straight answers.
What tools do you use to manage our machines?
Swiss Orbit — our own RMM. A small outbound-only agent on every server and PC reports health, inventory and patch status every minute, lets our engineers fix most issues remotely, and produces the monthly report. No dollar-priced third-party tooling passed on to you.
Is support remote or on site?
Remote first, because it's faster — most tickets are resolved in the first call. On-site visits are included for hardware, cabling and anything that needs hands; Enterprise cover includes scheduled on-site presence.
Do you handle Microsoft 365 licensing?
Yes. We're a Microsoft Partner: licences, user lifecycle, MFA and conditional access, mailbox backup and security baseline are part of the service, billed monthly in rand.
What's the SLA?
P1 (site or service down) 15-minute response and 4-hour restore target, 24/7 on Business and Enterprise tiers; P2 30 minutes; P3 two business hours; P4 next business day. Measured and reported monthly, with service credits if we miss.
Can you support our existing servers and cloud?
Yes — on-premise servers, our private cloud, Azure and M365. If a server should be retired or moved we'll say so, with numbers, but nothing is forced.
How do we switch from our current provider?
A free health check first, then a written onboarding plan: agents deployed, documentation captured, passwords rotated, backups verified. Most businesses are fully onboarded inside two weeks with no downtime.
Advise. Build. Host. Connect. Run.
Every service sits in one of four lines and runs under the same SLA: 15-minute P1 response, 99.9% hosted uptime, named engineers, monthly reporting, service credits if we miss. See the SLA in numbers →
Book your free IT health check.
Two-hour onsite assessment, written report, no obligation. We tell you what's working, what's not, what's at risk — and what proper support would actually cost.
Endpoint-first
Every laptop, desktop, mobile and server centrally inventoried, monitored, patched, protected.
Real engineers
Tickets answered by people who can fix the problem. Not triaged through a call centre.
SLA in writing
Documented response and resolution targets. We measure ourselves against them every month.